This header is not shown (only on home)

Process Improvement Coordinator

Functie

Process Improvement Coordinator

You will be based in our office in Vilvoorde.

The internal officer organizes the evaluations of the operational services & assures the follow up with an action-growth plan.
These evaluations are used to make sure that every service we offer reaches the high standards that ISS has & to make sure that our clients get the best service possible. Always in line with the expectations & made appointments in the professional partnership with ISS.
The Process Review Officer will have a huge role in improving the services we offer, taking the client satisfaction to new heights & to make sure that ISS reaches his goals in terms of quality & market leader expectations.


Tasks:

Your role contains 2 different approaches. Talking about variety!
1. Data collecting

- Proces Audit (human insights, technology, administrative, …)
- Direct communication with colleagues & managers – This should come natural when you’re assertive & proactive. We have some great coffee & fresh water to accompany you doing so.
- Analyzing quality measurements.
- Analyzing the needs of our clients and compare them with the provided services on-site. Nothing but the best for our clients!
2. Data processing

- Presentation of the results you collected & processed. Make it convincing & energetic, nobody loves a dull presentation.
- Communication in group & validation of an action plan. Thanks to our growing business, market leading position & international character you can go a lot of different paths at ISS, we know. But for this, make sure that everybody is on the same page & taking the same route.
- Find & present new ways of working for each department. At ISS we love improvement & efficiency growth. Take the lead!
- Plan & follow CIP (Continuous Improvement Proposition)
- Reporting is an important step in the process. Keep your co-workers in the loop.

Profiel

• We are looking for someone with at least three years of experience in audit, quality control & process optimization. So a certain maturity is required.
• Communication is key here at ISS. So being able to communicate on different levels is important, but being a good listener is even better.
• Trustworthy – with your excellent communication skills and charismatic approach, you make sure that the different departments at ISS believe in your skills and give you the insights you need.
• Assertive, yes of course! Stand by your ideas, pitch it, sell it & dare to say no at the right time. On top of that, a smile is most welcome in every situation.
• Parlez-vous francais? Kan u luisteren in het Nederlands? Can you persuade in English? Perfect! Knowledge of the three languages above is required.
• Do you love to analyze data, summarize new insights & search for the most effective path to growth & improvement? Good, then you are reading the right vacancy.
• We love initiative at ISS, along with a splendid timing, structure & organization.
• And last but not least, we use Excel & Powerpoint quite a lot at ISS. That means you too.

Ons aanbod

We offer a permanent contract at ISS, market leader in Facility Services.
You will become part of a professional and ambitious team, and will be able to grow both professionally and personally.
You will receive an excellent salary with fringe benefits according to your experience

Locatie

Vilvoorde

Contactpersoon

DS Schroijen